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Technical Business Partner

2 weeks ago

Hong Kong Island, Hong Kong SAR China Amazon Full time

Job Overview

We are seeking an experienced Technical Account Manager to join our team in Amazon Web Services (AWS) Enterprise Support. As a Technical Account Manager, you will be responsible for fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more.

This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.

  • Act as a single point of contact to Enterprise Support customers
  • Make recommendations on how new AWS offerings fit in the company strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (e.g. feature requests)
  • Participate in customer requested meetings (onsite or via phone)
  • Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Work with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible

About the Requirements

To be successful in this role, you will need to have a strong technical background, excellent communication skills, and a proven track record of working with large enterprise customers.

  • 5 years of technical support or consulting experience
  • Bilingual in Cantonese and English
  • Passion with a high learning drive
  • Ability to tackle various tasks and projects in a fast-moving environment
  • Experience with operational parameters and troubleshooting across two or more of the following technical domains: Web3, GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment