Senior Manager, Operations Leadership

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China BNY Full time

Become a key leader in our Global Custody Operations team at BNY. We are seeking an experienced Client Services Manager to join our Hong Kong office and contribute to the delivery of excellent client service.

This role will involve leading a team of up to 12 direct reports, focusing on client-facing activities, and supporting complex client accounts with day-to-day custody queries.

The successful candidate will have advanced problem-solving skills, experience in analyzing information, understanding client needs, and resolving complex operational and technical issues. They will also be able to contribute to business development efforts, work with internal stakeholders, and maintain a strong risk mitigation and control environment.

We are looking for someone who thrives in a changing environment, has experience in driving change from a process, technology, and organizational perspective, and can build trust and rapport with direct reports and colleagues.

The ideal candidate will have a minimum of 5 years of people management experience, prior Client Services Manager and Global Markets experience, and extensive knowledge of asset servicing.

We offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

Our employees enjoy flexible global resources and tools for their life's journey, access to paid volunteer time, and generous paid leaves that support them through moments that matter.

Becoming part of our diverse team means joining a global organization committed to promoting diversity, equity, and inclusion.



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