Senior Retail Operations Manager
24 hours ago
We are seeking a Senior Retail Operations Manager to oversee the day-to-day boutique operations at Charterhouse Asia. This is an exceptional opportunity for an experienced retail leader to make a significant impact on our team's performance and customer satisfaction.
Key Responsibilities- Manage store operations, ensuring exceptional service and product presentation standards.
- Oversee staff scheduling, training, and performance development, fostering a positive team dynamic and driving sales growth.
- Collaborate with the central merchandising team to optimize inventory levels and monitor expenses.
- Handle financial duties, including staff payroll and reporting.
- Innovate and implement enhancements to elevate customer satisfaction and engagement.
- Develop and execute immersive in-store events, promotions, and partnerships to drive sales.
To be successful in this role, you will need:
- A minimum of 3 years' experience in retail leadership, preferably in a boutique setting.
- Demonstrated proficiency in customer service, visual merchandising, store layout optimization, and team management.
- Exceptional organizational, communication, and decision-making skills.
- Innate curiosity and dedication to retail, with a passion for interacting with customers and partners.
- Fluency in English and Cantonese is highly valued.
This role offers a competitive salary range of HKD 50,000 - HKD 70,000 per month, depending on experience, plus benefits including medical insurance and professional development opportunities.
About Charterhouse AsiaCharterhouse Asia is a leading retailer in Central and Western District, Hong Kong. We are committed to delivering exceptional customer experiences and driving sales growth through innovative retail strategies and employee development programs.
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