Senior Retail Operations Manager

24 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Charterhouse Asia Full time
About the Role

We are seeking a Senior Retail Operations Manager to oversee the day-to-day boutique operations at Charterhouse Asia. This is an exceptional opportunity for an experienced retail leader to make a significant impact on our team's performance and customer satisfaction.

Key Responsibilities
  • Manage store operations, ensuring exceptional service and product presentation standards.
  • Oversee staff scheduling, training, and performance development, fostering a positive team dynamic and driving sales growth.
  • Collaborate with the central merchandising team to optimize inventory levels and monitor expenses.
  • Handle financial duties, including staff payroll and reporting.
  • Innovate and implement enhancements to elevate customer satisfaction and engagement.
  • Develop and execute immersive in-store events, promotions, and partnerships to drive sales.
About the Candidate

To be successful in this role, you will need:

  • A minimum of 3 years' experience in retail leadership, preferably in a boutique setting.
  • Demonstrated proficiency in customer service, visual merchandising, store layout optimization, and team management.
  • Exceptional organizational, communication, and decision-making skills.
  • Innate curiosity and dedication to retail, with a passion for interacting with customers and partners.
  • Fluency in English and Cantonese is highly valued.
Compensation and Benefits

This role offers a competitive salary range of HKD 50,000 - HKD 70,000 per month, depending on experience, plus benefits including medical insurance and professional development opportunities.

About Charterhouse Asia

Charterhouse Asia is a leading retailer in Central and Western District, Hong Kong. We are committed to delivering exceptional customer experiences and driving sales growth through innovative retail strategies and employee development programs.



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