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Head of Business Planning and Productivity Management

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Job Description

HSBC is seeking a high-calibre professional to join our team as Head of Business Planning and Productivity Management. This role will provide strategic focused support to the AMH Head of Distribution, setting vision and defining future strategic direction of overall distribution.

Key Responsibilities
  • Provide direct and strategic support to the AMH Head of Distribution, setting vision and defining future strategic direction of overall distribution.
  • Lead the development of Omni-channel and hybrid channel models by identifying cross-channel synergies and repurposing capacity within Distribution to fuel future growth and enhance customer experience.
  • Design and develop robust ecosystems with automated MI amongst sales, people, and workforce management across Distribution, with appropriate benchmarks and metrics for effective planning, sales management, tracking, and reporting of core distribution activities.
  • Lead business planning activities in Distribution, including financial, technological, and resource planning to deliver agreed business growth initiatives in FRP and other strategic directives.
  • Responsible for stakeholder management with AMH WPB Exco and Group teams, activities prioritisation, benefits realisation, cost management, and resource & capability management.
  • Champion scorecard design, incentive, and recognition programs for Distribution across channels to ensure compliance to internal policies and external regulations.
  • Provide strategic advice to the Head of Distribution Network, Head of Contact Centre, and leaders within Distribution for implementation and execution.
  • Lead and orchestrate management reporting for Distribution.
  • Support the Head of Distribution on oversight for Macau WPB.
Requirements
  • Strong leadership, sales management, and strategic thinking skills along with strong influencing skills.
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues.
  • Proven ability to prioritise workload effectively in line with business priorities.
  • Makes good decisions and problem-solving skills based on a mix of MI, analysis, wisdom, experience, and sound judgment.
  • Champions positive and collaborative values and behaviours, having the ability to take smart risks.
  • A high level of thought leadership and external insight on emerging best practice in Distribution. Well-versed on emerging regulation/tech/innovation and impact on the future of work/skills.
  • Demonstrated experience in people management and navigating matrix organisation and highly regulated industries.
  • Excellent communication skills and the ability to articulate strategic priorities based upon detailed analysis and understanding of complex data sets.
  • Fluency in Cantonese will be a definite advantage.