Digital Customer Service Transformation Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

Job Summary:

We are seeking a highly skilled Customer Service Data Insights Professional to join our team at China Mobile Hong Kong Co. Ltd.

About the Role:

As a Customer Service Data Insights Professional, you will be responsible for developing and implementing digital intelligent tools to enhance customer service and complaint handling.

Key Responsibilities:

  • Design and implement data models to support customer insights and refined business operations.
  • Build and maintain digital intelligent tools to empower frontline staff and improve customer service quality.
  • Collaborate with cross-functional teams to promote digital intelligence transformation.

Requirements:

  • Bachelor's degree in Computer Science, Software Engineering, or related disciplines.
  • At least 3 years of experience in system development or mobile telecom industry.
  • Familiarity with databases, web development technologies, and server-side development technologies.
  • Proficiency in written and spoken English, Chinese, and Putonghua.


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