Digital Customer Service Transformation Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Data Insights Professional to join our team at China Mobile Hong Kong Co. Ltd.
About the Role:
As a Customer Service Data Insights Professional, you will be responsible for developing and implementing digital intelligent tools to enhance customer service and complaint handling.
Key Responsibilities:
- Design and implement data models to support customer insights and refined business operations.
- Build and maintain digital intelligent tools to empower frontline staff and improve customer service quality.
- Collaborate with cross-functional teams to promote digital intelligence transformation.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, or related disciplines.
- At least 3 years of experience in system development or mobile telecom industry.
- Familiarity with databases, web development technologies, and server-side development technologies.
- Proficiency in written and spoken English, Chinese, and Putonghua.
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