Current jobs related to Client Support Representative - Hong Kong, Central and Western District - TDCX

  • Client Services Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

    Client Services Representative **Job Summary** We are seeking a highly skilled Client Services Representative to join our team at Interactive Brokers. As a key member of our client support team, you will be responsible for providing exceptional service to our clients, ensuring their security and satisfaction. **Responsibilities** * Respond to client...

  • Client Support Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China TDCX Full time

    Why Choose TDCX? Competitive salary with attractive benefits and performance bonuses Comprehensive health, insurance, and social security plans State-of-the-art work environments Engaging events and recognition initiatives Robust training and development programs for your professional advancement Supportive workplace culture that encourages you to...

  • Client Services Representative

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

    Job SummaryWe are seeking a highly skilled Client Services Representative to join our team at Interactive Brokers. As a key member of our security team, you will be responsible for providing exceptional support to our clients, ensuring their security needs are met, and resolving any issues that may arise.ResponsibilitiesProvide timely and effective support...

  • Client Services Representative

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

    As a Client Services Representative at Interactive Brokers, you will be responsible for handling client inquiries about our security system via phone, tickets, and chat. You will work closely with clients to resolve issues related to security protocols and practices, and assist them in configuring and using our two-factor authentication smartphone app....

  • Client Services Representative

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

    Job SummaryWe are seeking a highly skilled and experienced Client Services Representative to join our team at Interactive Brokers. As a key member of our client support team, you will be responsible for providing exceptional service to our clients, ensuring their security and satisfaction with our products and services.Key ResponsibilitiesHandle client...

  • Client Service Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

    Job Title: Application Service AssociateAt Interactive Brokers, we are seeking a highly skilled and motivated Application Service Associate to join our team. As a key member of our New Account team, you will play a critical role in providing exceptional client service and ensuring a seamless onboarding experience for our clients.Responsibilities:Provide...

  • Customer Support Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Representative to join our team at Snaphunt. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesProvide timely and effective support to clients via email...

  • Client Service Representative

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Client Service Representative to join our team at Interactive Brokers. As a key member of our New Account team, you will be responsible for providing exceptional client service and support to our retail and institutional clients.Key ResponsibilitiesRespond to client inquiries and concerns in a...

  • Global Client Services Representative

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Brown Brothers Harriman Full time

    About the RoleWe are seeking a highly skilled and experienced Global Client Services Representative to join our team at Brown Brothers Harriman. As a key member of our Global Client Services Department, you will be responsible for providing exceptional client service and support to our global and regional clients.Key ResponsibilitiesProvide high-quality...

  • Global Client Services Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Brown Brothers Harriman Full time

    About the Role:Brown Brothers Harriman is seeking a highly skilled Global Client Services Representative to join our team. As a key member of our Global Client Services Department, you will be responsible for providing exceptional client service and support to our global and regional clients.Key Responsibilities:Provide timely and effective support to...

  • Global Client Services Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Brown Brothers Harriman Full time

    About the RoleWe are seeking a highly skilled and experienced Client Services Representative to join our Global Client Services Department at Brown Brothers Harriman. As a key member of our team, you will be responsible for providing exceptional client service and support to our global and regional clients.Key ResponsibilitiesProvide timely and effective...

  • Global Client Services Representative

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Brown Brothers Harriman Full time

    At Brown Brothers Harriman, we're seeking a skilled Global Client Services Representative to join our team. As a primary contact for our global and regional clients, you'll provide exceptional support for their day-to-day inquiries related to our global custody, fund accounting, and administration services.Key Responsibilities:Provide timely and accurate...

  • Customer Support Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Strikingly Full time

    At Strikingly, we're looking for a skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our customers through email and live-chat channels.Responsibilities:* Provide professional and friendly service to our customers* Translate client's product into Chinese*...

  • Customer Support Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    About BloombergBloomberg is a global leader in financial information and news, providing critical insights to influential decision-makers. Our company delivers data, news, and analytics through innovative technology, serving over 325,000 subscribers worldwide.The RoleWe are seeking a highly skilled Customer Support Representative to join our team. As a key...

  • Support Team Representative

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Zota Full time

    About the OpportunityWe are seeking a highly skilled and motivated Support Representative to join our dynamic Support Team in Hong Kong. As a key member of our team, you will be responsible for addressing and solving customer issues, providing exceptional customer service, and collaborating with other online platform representatives.Key...

  • Senior Client Services Representative

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Brown Brothers Harriman Full time

    About the RoleWe are seeking a highly skilled and experienced Client Services Representative to join our Global Client Services Department. As a key member of our team, you will be responsible for providing exceptional client service and support to our global and regional clients.Key ResponsibilitiesProvide timely and effective response to client inquiries,...

  • Client Service Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time

    About the RoleWe are seeking a highly skilled Client Service Representative to join our team at State Street. As a key member of our Client Service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to client inquiries, troubleshoot issues, and provide...

  • Customer Support Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Strikingly Full time

    About StrikinglyStrikingly is a modern, mobile-optimized website builder that's extremely easy to use. Our mission is to give everyone the power to unleash their individuality.Our TeamWe're a dynamic team of professionals who are passionate about delivering exceptional customer experiences. We're based in Shanghai, China, but our roots are in Silicon...

  • Client Services Representative

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

    As a Client Services Representative - Global Markets, you will be part of our Client Services group, liaising with Interactive Brokers' clients worldwide, including professional retail clients, advisors, and broker-dealers. Our goal is to develop and maintain long-term client relationships through responsive, superior, and high-touch service while advancing...

  • Sales Representative

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tradeweb Full time

    About the Role:We are seeking a skilled Sales Representative to join our team in Hong Kong. As a Sales Representative, you will be responsible for growing existing customer relationships and acquiring new ones in the region.Key Responsibilities:Develop and maintain strong relationships with clients in the fixed income and equities markets.Identify new...

Client Support Representative

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China TDCX Full time

Why Choose TDCX?

  • Competitive salary with attractive benefits and performance bonuses
  • Comprehensive health, insurance, and social security coverage
  • State-of-the-art work environments
  • Engaging activities and recognition initiatives
  • Robust training and development programs for your professional advancement
  • Supportive culture to help you #BeMore at work
  • Convenient location with easy access to public transportation
  • Flexible work arrangements available
  • Receive guidance and mentorship from industry experts
  • Be part of a global organization recognized with numerous industry accolades
What Will You Do?


• Deliver outstanding support experiences to clients through various communication channels.


• Assess customer needs, investigate any existing issues, and provide strategic solutions that effectively address their requirements while clarifying any confusion.


• Ensure resolution on the first contact and maintain effective follow-up with service partners and internal teams to guarantee case closure in line with our service standards.


• Offer constructive insights on tools, resources, procedures, and guidelines to improve workflow and enhance the customer experience.


• Provide exceptional services to clients to achieve the highest levels of customer satisfaction through the appropriate procedures.


• Cultivate sustainable relationships and engage clients by going the extra mile.


• Undertake any additional duties and responsibilities assigned by management, within your employment category, to ensure the effective implementation, maintenance, and continuous improvement of TDCX's Quality Management System.

Who Are We Seeking?


• Candidates should possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any discipline.


• Ideally, candidates will have a minimum of 2 years of relevant work experience, although fresh graduates are welcome to apply.


• Strong time management skills and a drive to exceed expectations are essential.


• Ability to manage multiple tasks and tailor responses based on customer information to meet specific needs.


• Excellent communication skills, with a focus on effective listening and empathy towards customers, along with proficient phone etiquette (including pace, tone, voice quality, grammar, and articulation).


• Comfortable using computers and capable of navigating multiple systems, with a willingness to learn and adapt to new technologies.


• Outstanding verbal and written communication skills in English and the language relevant to the supported market.