Strategic Operations Lead

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
A Career in Performance Services

Hang Seng Bank is committed to excellence in service. Our people are our most valuable asset and play a crucial role in enhancing our performance for customers and delivering best-in-class products and services.

We are seeking a high-calibre professional to join our team as Strategic Operations Lead to oversee bank-wide internal third-party service management, manage budget planning and cost management, and provide management information and reporting for senior management.

Key Responsibilities

  • Lead and drive effective budget planning and cost management to meet year-end targets.
  • Develop and compile management information and reporting for senior management and the COO office.
  • Manage bank-wide administration and operations for internal third-party service management.
  • Assist the manager in driving and overseeing business administration and operations in the COO office.
  • Support the development and implementation of bank strategies and initiatives.

Requirements

  • University degree in business administration, finance, or operational management related field or relevant business experience.
  • At least 10 years of experience in the banking industry, preferably in finance, budgeting, and cost management or third-party risk management.
  • Strong interpersonal skills and ability to engage with team members, colleagues, and business partners to deliver results.
  • Some risk management experience is highly desirable.
  • Good command of both spoken and written English and Chinese.
  • Growth mindset and resilience to adapt to change, overcome challenges, and create space for curiosity, creativity, and connectivity.
  • Sense of ownership and customer-centric mindset to ensure efficient and effective customer service processes.


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