Client Account Manager
4 days ago
SPS UK&I Limited is seeking a highly skilled Client Account Manager to contribute to our growth strategy in Hong Kong. As a key member of our team, you will be responsible for managing existing clients and achieving or exceeding agreed service levels. You will work closely with our clients to identify and meet their needs, while also developing and sustaining a high-quality team.
Main Responsibilities:
- Manage existing clients and achieve or exceed agreed service levels.
- Develop and sustain a high-quality team.
- Build and maintain an environment that supports teamwork, co-operation, and performance excellence within the team.
- Manage performance of on-site team, training, and development of team members.
- Workforce planning; manage poor performers closely in line with SPS disciplinary procedures.
- Ensure that processes are practiced according to the Company's corporate governance, workplace practices, and code of conduct, including compliance of workplace safety and health regulations.
- Maintain all operations-related documentations and manage SPS first impressions onsite.
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