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Technical Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Audemars Piguet Full time

Audemars Piguet seeks an exceptional individual to join our team as a Technical Advisor. As a passionate ambassador of the brand, you will embody the craftsmanship and legitimacy of our boutique.

The ideal candidate will possess strong technical skills and experience, excellent verbal and written communication skills, and the ability to work effectively as a team player. A good general knowledge of the watchmaking industry is also required.

Responsibilities:

Administrative Functions:

  • Manage the after-sales process, ensuring seamless communication with clients and internal teams.
  • Identify and address any issues related to counterfeits, repair status, and customer inquiries.
  • Maintain accurate records of client interactions, CRM entries, and KPI monitoring.

Customer Service Support:

  • Deliver exceptional customer service, responding to technical queries and resolving issues promptly.
  • Collaborate with colleagues to provide timely and effective solutions to clients.

Spare Parts Management:

  • Oversee spare parts inventory, ensuring adequate stock levels and minimizing waste.
  • Work closely with procurement teams to source and replenish spare parts as needed.

Sales Support:

  • Provide expert advice on Audemars Piguet products, highlighting key features and benefits.
  • Develop strong relationships with clients, understanding their needs and preferences.

Client Experience and Marketing Support:

  • Contribute to marketing initiatives, sharing your expertise and enthusiasm for the brand.
  • Design and deliver engaging watchmaking masterclasses, showcasing your knowledge and passion.