Customer Relationship Management Specialist

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China smile Full time

About Smile

Smile is a pioneering digital health company with nearly two decades of experience in the industry, comprising five divisions including the National Dental Network, Health Fund Partnerships, Projects & Investments, Retail Dental Cover, and Corporate Dental Cover.

The company is committed to revolutionising quality healthcare accessibility and affordability for the Australian people. With its top-rated dental cover, Smile offers Retail Dental Cover to the public and Corporate Dental Cover to companies and their teams across Australia.

The Role Overview

This full-time position will suit an exceptional individual who has achieved remarkable results in CRM management. As a key member of our team, you will be responsible for developing and executing a comprehensive CRM strategy aligned with business goals to drive year-over-year sales growth and retention rates.

Key Responsibilities:

  • Develop and execute campaigns designed to improve new member onboarding, including mobile app usage, choosing a dentist, scanning invoices, and increasing member engagement metrics.
  • Implement email and app notification campaigns to improve retention of current subscribers.
  • Leverage tools within ActiveCampaign, including AI, to optimise member engagement and conversion rates.
  • Design and execute rewards programs and referral initiatives to enhance member engagement.
  • Collaborate cross-functionally with marketing, sales, and product teams to enhance member journeys and experiences.
  • Develop personalised communication strategies for renewals and proactive member support.
  • Leverage predictive analytics to identify at-risk members and implement preemptive retention measures.
  • Design and execute targeted email campaigns, workflows, and automation sequences to nurture leads and increase conversions.

Ideal Candidate Profile

We are looking for a highly motivated individual who meets the following requirements:

  • Has extensive experience and evidence of achieving exceptional results in CRM management.
  • Is analytical, strategic, and creative when required.
  • Has perfect spoken and written English.
  • Has the highest integrity.

What We Offer

  • A competitive salary of $120,000 per annum.
  • 100% remote work arrangement, allowing you to work from anywhere.
  • A stable and consistent full-time schedule.
  • The opportunity to work with a successful and growing organisation.
  • The chance to contribute to a noble mission to revolutionise quality healthcare accessibility and affordability.
  • An excellent culture with a long-serving team.
  • Cutting-edge CRM technology and supporting tools such as PowerBI and Asana.
  • Data-driven decision making and prioritisation.

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