Luxury Hotel Hospitality Leader

4 days ago


Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time

Our Shangri-La Group is renowned for its distinctive Asian hospitality and luxury hotel experiences. With a presence in five Shangri-La properties in Hong Kong, we offer our guests a range of options to suit every need.

We are seeking an experienced Assistant Chief Concierge to join our team at Island Shangri-La, Hong Kong. As a key member of our Concierge Department, you will be responsible for managing daily operations, leading the team, and ensuring exceptional guest service standards.

Your key responsibilities will include:

  • Directing the Concierge Department: Oversee daily operations, manage staff, and ensure seamless delivery of services to our discerning guests.
  • Guest Feedback Management: Effectively respond to guest feedback, uphold high service standards, and lead the team to exceed expectations.
  • Operational Service Standards: Establish and maintain operational procedures, develop checklists, and handle associated administration tasks.
  • Quality Reviews: Conduct regular quality reviews to ensure consistent service delivery and make recommendations for improvement.
  • Community Relations: Cultivate relationships with local businesses, retailers, tour operators, and transportation providers to enhance our guests' experiences.
  • Staff Performance Management: Support performance management processes, conduct appraisals, and identify training needs.


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