Lead IT Business Analyst

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Job Overview

The Role

At Manulife, our customers are at the heart of our operations, and our products are utilized by millions of users every day. We recognize the importance of equipping our professionals with the necessary tools to tackle significant challenges that shape the future of our organization, which is why we are looking for you.

We are in search of a proactive Senior IT Business Analyst who is dedicated to delivering value, possesses a forward-thinking mindset, and is enthusiastic about witnessing the successful rollout of the solutions they implement.

What Drives You?

  • You are passionate about customer satisfaction, actively listening, engaging, and taking action for their benefit.
  • You have a visionary approach, with a curiosity to explore innovative ways to apply your agile mindset to achieve business results.
  • You excel in collaborative environments and take pleasure in accomplishing tasks as a team.
  • You take initiative and create solutions, concentrating on what truly matters.
  • You uphold integrity, always doing what is right and voicing your opinions.
  • You contribute to a diverse and inclusive workplace, sharing your unique perspective.

We Seek Candidates Who Have:

  • A minimum of 10 years of experience in the insurance sector.
  • A solid understanding of individual insurance products, operations, and processes.
  • Experience in enhancing life insurance policy administration systems.
  • Strong organizational skills and attention to detail, with flexibility in working hours.
  • Excellent analytical and problem-solving abilities, with a disciplined approach to project scheduling.
  • A self-driven attitude and a strong desire to learn.
  • Proficiency in PC applications, including MS Word, Excel, and a good grasp of SQL.
  • The ability to articulate business processes and concepts clearly, both verbally and in writing.
  • Experience in complex testing execution and support.
  • A background in mentoring junior team members and fostering their independence.

In This Role, You Will:

  • Analyze requests from various departments, collaborating to understand company priorities and ensure alignment with organizational goals.
  • Create user requirement documents, specifications, and mock-ups for proposed solutions.
  • Conduct impact assessments and deliver cost-effective solutions.
  • Build consensus and facilitate discussions with stakeholders, business partners, and IT development teams.
  • Participate in project planning from initiation to closure, tracking requirements and testing progress.
  • Serve as an internal expert in business systems and act as a champion for these areas.
  • Provide quality training on systems to business users.
  • Define testing strategies, develop test plans, and manage testing teams to ensure that end products meet business objectives.
  • Investigate and resolve system and project-related issues.
  • Develop various reports to meet business and regulatory needs, conducting data analysis and integrity checks.
  • Mentor junior team members, enhancing their business analysis skills.

What We Offer:

  • Competitive salary and comprehensive benefits packages.
  • Opportunities for growth that encourage you to pursue your passions and acquire new skills.
  • A commitment to advancing your career path with us.
  • Flexible work policies that promote a strong work-life balance.
  • Professional development and leadership opportunities.

Our Commitment to You

  • A values-driven culture.
  • We embody our values daily and work together to bring them to life.
  • Endless opportunities.
  • We create avenues for learning and growth at every career stage.
  • Continuous innovation.
  • We invite you to help redefine the future of financial services.
  • A commitment to Diversity, Equity, and Inclusion.
  • We cultivate an inclusive workplace where everyone can thrive.
  • A focus on Corporate Citizenship.
  • We build a business that benefits all stakeholders and positively impacts society and the environment.

About Manulife and John Hancock

Manulife Financial Corporation is a prominent international financial services group dedicated to simplifying decision-making and enhancing lives. With our global headquarters in Toronto, Canada, we operate as Manulife in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. By the end of 2022, we employed over 40,000 individuals, had more than 116,000 agents, and partnered with thousands of distribution partners, serving over 34 million customers.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace diversity and strive to attract, develop, and retain a workforce that reflects the diversity of our customers. We are committed to fostering an inclusive work environment that values the strength of various cultures and individuals. Our recruitment, retention, advancement, and compensation practices are administered without discrimination based on any protected characteristic.

We prioritize removing barriers to provide equal access to employment opportunities.



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