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Lead IT Business Analyst

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Job Overview

The Role

At Manulife, our commitment to our clients drives every decision we make. We recognize that millions of users depend on our solutions daily, and we are dedicated to equipping our professionals with the necessary tools to tackle pivotal challenges for our organization.

We are in search of a proactive Senior IT Business Analyst who is passionate about creating value, possesses a visionary mindset, and is eager to witness the successful deployment of the solutions they develop.

Key Motivations

  • You prioritize customer needs, actively listen, engage, and advocate for their interests.
  • You possess a broad perspective, with a desire to explore innovative ways to leverage your agile mindset to achieve business objectives.
  • You excel in collaborative environments and enjoy accomplishing tasks as a team.
  • You take initiative and create solutions, concentrating on what is essential.
  • You uphold integrity, do what is right, and are willing to voice your opinions.
  • You contribute to a diverse and inclusive workplace by sharing your unique perspectives.

Qualifications

  • At least 10 years of experience in the insurance sector.
  • Strong understanding of individual insurance products, operations, and workflows.
  • Experience in enhancing life insurance policy administration systems.
  • Highly organized, detail-oriented, and adaptable to varying work hours.
  • Excellent analytical and problem-solving abilities, with a disciplined approach to project timelines.
  • Self-motivated with a strong desire for continuous learning.
  • Proficient in PC applications, including MS Word, Excel, and a solid understanding of SQL.
  • Capable of clearly communicating business processes and concepts both verbally and in writing.
  • Experienced in complex testing execution and support.
  • Proven experience in mentoring junior team members to foster their independence.

Responsibilities

  • Analyze and evaluate requests from various departments, collaborating to align with company priorities and objectives.
  • Create user requirement documents, specifications, and mock-ups for proposed solutions.
  • Conduct impact assessments and deliver cost-effective solutions.
  • Facilitate discussions and build consensus among stakeholders, business partners, and IT development teams.
  • Participate in project planning from initiation to completion, ensuring tracking of requirements and testing progress.
  • Serve as an internal expert in business systems and advocate for best practices.
  • Provide comprehensive system training to business users.
  • Define testing strategies, develop test plans, and oversee testing teams to ensure that final products meet business goals.
  • Investigate and resolve system and project-related issues.
  • Develop various reports to address diverse business and regulatory needs, conducting data analysis and integrity checks.
  • Mentor junior team members, enhancing their business analysis capabilities.

What We Offer

  • Competitive salary and comprehensive benefits.
  • Opportunities for professional growth and skill development.
  • A commitment to fostering your career path.
  • Flexible work arrangements and a strong emphasis on work-life balance.
  • Professional development and leadership opportunities.

Our Commitment to You

  • A culture rooted in values.
  • We embody our values daily and strive to bring them to life together.
  • Endless opportunities for growth.
  • We create pathways for learning and advancement at every career stage.
  • Continuous innovation.
  • We invite you to help shape the future of financial services.
  • A dedication to Diversity, Equity, and Inclusion.
  • We cultivate an inclusive workplace where everyone can thrive.
  • A commitment to Corporate Citizenship.
  • We build a business that benefits all stakeholders and positively impacts society and the environment.

About Manulife and John Hancock

Manulife Financial Corporation is a premier international financial services organization that assists individuals in making informed decisions and improving their lives. With our global headquarters in Toronto, Canada, we operate under the Manulife brand in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace diversity and strive to attract, develop, and retain a workforce that reflects the diversity of our clients. We are committed to fair recruitment, retention, advancement, and compensation, ensuring that all practices are free from discrimination.

We prioritize removing barriers to provide equal access to employment. A Human Resources representative will assist applicants who request reasonable accommodations during the application process.