High Speed Rail Operations Specialist
4 days ago
We are seeking a highly skilled and experienced Station Officer-High Speed Rail (Ref: 25000002) to join our team at the Mass Transit Railway. As a key member of our operations staff, you will be responsible for ensuring the smooth running of our high-speed rail services.
Key Responsibilities- Platform Supervision: Oversee platform activities, including train arrivals and departures, passenger movements, and crowd control measures.
- Train Service Recovery: Assist in resolving service disruptions, ensuring minimal delays, and maintaining punctuality.
- Station Inspection: Conduct regular inspections to identify and address any issues affecting station facilities, cleanliness, or passenger experience.
- A minimum of 5 HKCEE/HKDSE subjects, including English and Chinese languages, with an Attained grade or above.
- At least 2 years of work experience in the travel or hospitality industries, preferably with exposure to customer-facing roles.
- Proficiency in English, Cantonese, and Putonghua, with knowledge of simplified Chinese characters.
- Excellent communication and interpersonal skills, with a strong focus on delivering world-class customer service.
- A valid travel document for Mainland China is essential.
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High Speed Rail Team Member
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