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High Speed Rail Operations Specialist

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time
Job Description

We are seeking a highly skilled and experienced Station Officer-High Speed Rail (Ref: 25000002) to join our team at the Mass Transit Railway. As a key member of our operations staff, you will be responsible for ensuring the smooth running of our high-speed rail services.

Key Responsibilities
  • Platform Supervision: Oversee platform activities, including train arrivals and departures, passenger movements, and crowd control measures.
  • Train Service Recovery: Assist in resolving service disruptions, ensuring minimal delays, and maintaining punctuality.
  • Station Inspection: Conduct regular inspections to identify and address any issues affecting station facilities, cleanliness, or passenger experience.
Requirements
  • A minimum of 5 HKCEE/HKDSE subjects, including English and Chinese languages, with an Attained grade or above.
  • At least 2 years of work experience in the travel or hospitality industries, preferably with exposure to customer-facing roles.
  • Proficiency in English, Cantonese, and Putonghua, with knowledge of simplified Chinese characters.
  • Excellent communication and interpersonal skills, with a strong focus on delivering world-class customer service.
  • A valid travel document for Mainland China is essential.