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Technical Solutions Specialist
1 week ago
At DDN, we are seeking a highly skilled Professional Services Engineer to join our dynamic team of passionate customer-enabling technologists. This is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades.
We are currently seeking candidates for the position of Professional Services Engineer role in Hong Kong. The primary responsibility for individuals in this position is to install hardware and software, configure systems, and tune solutions which have been designed in Hong Kong or there may be the requirement to perform these tasks by being physically on a customer site.
This is a highly technical position responsible for implementation and support. Key duties and responsibilities include actively carrying out support maintenance work in HK, installing, supporting and debugging the production environment, providing L1 technical support, liaising with sales and engineering teams for problem resolution, and managing competing priorities while ensuring all objectives are accomplished.
Candidates must have 5+ years experience in HPC industry, excellent troubleshooting skills, and good understanding of technical fundamentals including open system platforms (UNIX, Linux, Windows), networking, and file system. Additionally, they must have in-depth technical knowledge and problem analysis skills, as well as good verbal and written communication skills in English.
The ideal candidate will demonstrate self-starter capabilities, deliver quality results consistently, recognize problems and respond with a systematic assessment, and build and improve key business processes that enhance the effectiveness of DDN. They will also generate new ideas, challenge the status quo, and solve problems creatively.
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
