Senior Administrative Process Specialist
19 hours ago
About the Role
As a key member of our team, you will be responsible for providing after-sales support to policy-related administrative processes for the Hong Kong market. You will work closely with our guidelines to ensure seamless issuance of AIA insurance policies.
Key Responsibilities:- Process all Life and / or Accident and Health (A&H) change requests received as per stipulated requirements.
- Ensure timely implementation of impact plans and participate in team activities.
- Attend & get certified for development plans identified to upgrade authority limit / up skilled and personal development.
- Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
- Processing & assessing of client data in various systems to verify and confirm on the correct information as per stipulated requirements.
- Assist other teams (volume surge / urgent task / etc) on ad-hoc basis as and when required.
- Attend & get certified (OJT) to be qualified to commence processing and subsequently perform quality checks for the team.
- A recognized tertiary Bachelor's Degree qualifications.
- Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage.
- Self-motivated and proficient in Microsoft Office.
- Good commitment at work, good attitude, willing to learn.
- Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).
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