Senior Administrative Process Specialist

19 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA Hong Kong and Macau Full time
Job Description

About the Role

As a key member of our team, you will be responsible for providing after-sales support to policy-related administrative processes for the Hong Kong market. You will work closely with our guidelines to ensure seamless issuance of AIA insurance policies.

Key Responsibilities:
  • Process all Life and / or Accident and Health (A&H) change requests received as per stipulated requirements.
  • Ensure timely implementation of impact plans and participate in team activities.
  • Attend & get certified for development plans identified to upgrade authority limit / up skilled and personal development.
  • Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
  • Processing & assessing of client data in various systems to verify and confirm on the correct information as per stipulated requirements.
  • Assist other teams (volume surge / urgent task / etc) on ad-hoc basis as and when required.
  • Attend & get certified (OJT) to be qualified to commence processing and subsequently perform quality checks for the team.
Requirements:Essential Qualifications:
  • A recognized tertiary Bachelor's Degree qualifications.
  • Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage.
Preferred Skills:
  • Self-motivated and proficient in Microsoft Office.
  • Good commitment at work, good attitude, willing to learn.
  • Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).


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