Administrative Expertise Wanted
9 hours ago
We are seeking an experienced Senior Administrator to administer retirement schemes with expertise and dedication. As a key member of our team, you will be responsible for providing premium customer service through accurate and timely quality review of work items.
Key Accountabilities:- Provide superior service across various services and processes
- Undertake authorizing and quality assurance (QA) of all work completed by the team to monitor quality and identify training needs
- Act on all work-related matters assigned by your Team Leader/Manager with excellence
- Complete assigned administration tasks within agreed service standards and quality measures
Operational Management:
- Perform all administrative work including enrolment, contribution, termination and switching for pension schemes
- Ensure delivery of accurate and timely data inputs
- Constantly review outputs to avoid re-work of tasks and maintain high quality standards
- Prepare regular reports to clients, members and regulators
- Ensure compliance with legislation, trust deed, policy and procedures
- Liaise with internal/external clients including employers and external trustees to resolve client requests or enquiries
- Participate and complete pre and post system testing of enhancements on an as-needed basis
- Proactively address system issues, making recommendations and participating in projects across the team
- Recommend revision to procedures due to system and legislative changes
- Streamline processes to improve efficiency
- Maintain end-to-end processing and ensure procedures are updated to reflect changes
- Ensure Service Level Agreements and quality standards are met
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