Key Operations Manager Position
9 hours ago
Company Overview:
HKMC Annuity Limited is a leading insurance provider dedicated to delivering innovative solutions for its clients.
Job Description:
We are seeking an experienced Key Operations Manager to join our team. The successful candidate will be responsible for addressing customer complaints through thorough investigations and implementing effective solutions.
Key Responsibilities Include:
- To investigate customer complaints, identifying the root cause and developing appropriate solutions.
- To provide feedback to management on improvement plans and collaborate with internal departments to resolve complex cases.
- To maintain accurate records and ensure compliance with regulatory requirements.
- To support internal training on complaint handling and share best practices.
- To assist customer service centers in responding to customer concerns and requests.
- To perform ad-hoc tasks as assigned by management.
Required Skills and Qualifications:
- A degree holder in Business Management, Communications, or related disciplines.
- Insurance Intermediaries Qualification Paper 1 & 3 is mandatory. Other professional insurance qualifications (e.g. FLMI or ACS) are advantageous.
- A minimum of 3 years' relevant experience in customer service and life insurance operations.
- Familiarity with policies, guidelines, and regulatory requirements for life insurance.
- Excellent written and spoken English and Chinese skills, including Putonghua.
- Strong analytical, problem-solving, and presentation skills.
- Ability to work under pressure and meet deadlines.
Benefits:
HKMC Annuity Limited offers a competitive salary and benefits package to attract and retain top talent. Interested candidates should submit their full resume stating their current and expected salary.
For more information on application methods, please visit our careers page.
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