L1 - L2 Support Specialist
6 days ago
Job Summary
A leading investment banking institution is seeking an experienced technical support professional to join their technology team as an L1 - L2 Support Specialist. This is an exciting opportunity to work in a dynamic, international environment with a growing and profitable business.
Key Responsibilities:
- Provide first- and second-level technical support to internal stakeholders.
- Collaborate closely with traders, operations teams, and developers to identify and resolve complex application-related issues.
- Monitor the stability, performance, and availability of applications to ensure optimal system efficiency.
- Design, implement, and maintain SQL queries to extract data and generate reports that meet business and operational requirements.
- Utilize C#, PowerShell, and other relevant technologies to automate routine tasks, troubleshoot issues, and enhance system efficiency.
- Participate in the development and implementation of new technologies and processes.
- Troubleshoot application errors, engage in debugging and resolution of technical issues, and provide technical guidance to the team.
- Develop and maintain scripts to automate tasks and improve system efficiency.
- Ensure compliance with internal and external regulations and security policies.
Requirements:
- Strong experience in providing production/application support for investment banking businesses.
- Knowledge of PowerShell, SQL, FIX, configuration management systems, market data products, and other relevant technologies.
- Basic knowledge of networking and storage concepts.
- Strong analytical and troubleshooting skills.
- Experience with RAD (Rapid Application Development) is highly desirable.
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