IT Support Analyst
1 month ago
about the company.
Randstad is currently working with a well-established professional firm who are currently looking for an IT Support Analyst to join their business.
about the job.
Act as one of the initial points of contact for internal end-users seeking technical assistance with software and hardware at the Hong Kong officeRespond to IT support ticketing system or hotline, ensuring timely assignment and resolution of tickets/service requestsDiagnose and resolve technical hardware and software issuesPerform software updates and patches to maintain system securityParticipate in application/system maintenance and monitor server performance skills & experiences required. Minimum of 4 years of relevant experience in similar roles, including L1 & L2 support, with at least 2 years working for professional firms such as financial services firms, law firms, or consulting firms is preferableStrong experience in supporting Microsoft O365, Active Directory, Citrix, Windows OS, Windows Server, etc.Proficient in IT asset management, firewalls, networks, etc.Excellent communication and prpoblem solving skillsProficient in spoken and written English; fluency in Cantonese or Mandarin is advantageousCurrently based in Hong Kong with a valid work permit If you're interested in this exciting opportunity please don't delay and click APPLY NOW or for more information, you can reach out to Kelvin Chu onskills no additional skills required
qualifications no additional qualifications required
education Bachelor Degree
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