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Technical Support Analyst, HK
2 months ago
Position Overview:
The Technical Support Analyst plays a crucial role in identifying, investigating, and resolving technical issues that arise within the organization. This position involves responding to various requests for technical assistance via multiple channels, including phone and email.
Key Responsibilities:
- Address and troubleshoot technical problems effectively.
- Document, monitor, and track issues to ensure prompt resolution.
- Oversee and implement internal end-user technologies, such as collaboration platforms.
Qualifications:
A minimum of 2 years of experience in user support is required, along with a proactive and positive attitude towards problem-solving.
Company Information:
This position is with Nobel Biocare, part of the Envista family of companies. Please note that unsolicited resumes from any source other than directly from candidates will not be accepted.
