Business Analytics Expert for Customer Experience

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

Company Overview

DBS Bank (Hong Kong) Limited, as the leading bank in Asia, Group Strategy, Transformation, Analytics and Research (GSTAR) supports our management on the implementation of the Group's agenda. Data Chapter, organized under GSTAR, is committed to creating synergies between the data analytics functions across the bank, establishing centres of excellence, shared services, and reusable data assets, as well as enhancing career opportunities and the sense of community for data professionals.

Salary and Benefits Package

We offer a competitive salary and benefits package that recognises your achievements and supports your development in a dynamic environment.

Job Description

As a Business Analyst, you will initiate, design, develop and implement data-driven solutions to deliver meaningful, relevant and intuitive customer experiences across products, segments and channels. You will partner effectively with cross-functional teams, including business stakeholders and regional Data Chapter analytics professionals, to identify opportunities to deliver data-driven initiatives aligned with Managing through Journey (MtJ) goals and objectives.

You will employ advanced analytics techniques and leverage machine learning algorithms to uncover hidden patterns, trends and opportunities that inform and enhance business decision-making. You will champion the adoption of data visualization practices to establish effective monitoring mechanisms aligned with Data-Driven Operating Model (DDOM) principles and analytics frameworks, and effectively communicate insights to stakeholders.

Required Skills and Qualifications

  • University graduate in Business Analytics, Management Science, Statistics, Operational Research, Computer Science, Mathematics, Engineering, or other related discipline.
  • Minimum 4 years of data analytics/AIML related experience with strong understanding of the Banking industry or financial institution highly desirable.
  • Strong technical expertise in data analytics tools and AI/ML or Generative AI technologies and programming skills, e.g., SQL, Python, R, data visualization (e.g., QlikSense or equivalent tools) and big data platforms (e.g., Hadoop, Spark), with an understanding of application to financial data.
  • Strong analytical skills with good understanding of statistical methodologies. Good knowledge in data management is a plus.
  • Excellent analytical and problem-solving skills, with an ability to convert complex financial data and analytics outputs into actionable insights and recommendations.
  • Strong leadership and team management skills, with an ability to inspire, motivate and influence a diverse team of analytics professionals and business stakeholders.
  • Demonstrated success in collaborating across functions, building strong relationships, and driving data-driven initiatives.
  • Effective storytelling, presentation and communication skills.
  • Experience in project management.
  • Detail-oriented and well-organised.
  • Proficiency in spoken and written English and Chinese.

Benefits

We are committed to providing a dynamic work environment that supports your development and recognises your achievements. We offer a range of benefits that include a competitive salary, professional advantages, and opportunities for growth and recognition.

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