Executive Director of Hotel Operations
7 days ago
About the Role
We are looking for an experienced Senior Vice President Operations to lead our hotel operations team. The successful candidate will be responsible for overseeing the efficient operations and delivery of our brand promises across our hotels.
Main Responsibilities
- Drive Strategic Leadership: Establish business objectives and operational strategies with our Executive Committee, hotel management teams, and stakeholders.
- Maintain Owner Relations: Build and maintain strong relationships with owners and management teams to ensure compliance with brand standards and maximize brand value.
- Support Performance Improvement: Provide performance advice and guidance to property teams to improve their performance and foster strong owner relationships.
- Develop Business Plans: Create and execute annual business plans and budgets for properties, ensuring effective implementation across hotels.
- Oversee Strategic Monitoring: Ensure the implementation of strategic plans, focusing on profit maximization and service quality.
- Lead Monthly Reviews: Conduct monthly Business Review Calls to address performance gaps and identify improvement opportunities.
- Provide Financial Reporting: Offer senior executives with monthly evaluations of financial and operational performance.
- Develop Quality Standards: Establish and maintain WHM quality standards for both existing and new hotels.
- Identify Market Growth Opportunities: Find new prospects to support brand growth and assist with marketing, financial analysis, and competitive positioning.
- Implement Operational Strategies: Apply operational strategies across various areas to achieve business objectives.
- Oversee Pre-Opening Activities: Manage pre-opening management activities and ensure timely implementation of operational standards for new hotels.
- Guide General Managers: Provide direction to General Managers to ensure brand standards are met, profitability maximized, and issues resolved effectively.
Requirements
- At least 15 years of experience in hotel operations or equivalent
- Previous experience as General Manager / Area General Manager / Multi Property General Manager
- Experience in China and Asia Pacific Region
- Strong self-awareness, empathy, and effective communication skills
- Excellent vision and planning skills, with the ability to organize and delegate tasks effectively
Benefits
We offer a competitive salary, live-in accommodation, and excellent supporting packages.
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