Director of Talent and Culture, APAC Performance Management

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group, Hong Kong Full time
About Talent and Culture

Rosewood Hotel Group, Hong Kong is seeking a highly skilled and experienced professional to join our Talent and Culture team as a Director, Talent and Culture, APAC Performance Management. This role will be responsible for aligning business objectives with associates and leadership in the business, formulating partnerships across the Talent and Culture functions to deliver value-added service to leaders and associates, and developing and executing efficient performance management practices and strategies that maximize associate performance, support their development, and support organizational objectives.

Key Responsibilities
  • Business Partner
    • Partner with Talent & Culture functions to ensure seamless execution of all Talent & Culture programs to drive operational success and performance.
    • Develop and implement localized Talent & Culture strategies and initiatives to achieve organizational objectives, vision, mission, and goals.
    • Manage staffing, performance management, workforce, and succession planning processes for corporate divisions.
    • Ensure compliance training is executed and monitored, talent compass (succession planning) is reviewed regularly, and talent development of associates is carried out through participation of relevant training and development programs.
    • Counsel and advise leaders on associate relations' issues such as policy interpretation, disciplinary action, performance management, conflict resolution, and complaints.
    • Manage and resolve complex employee relations issues and conduct effective, thorough, and objective investigations of associate complaints or concerns.
    • Ensure treatment of associates is consistent with organizational values. Responsible for compliance with labor laws and regulations in the region.
    • Provide policy guidance and interpretation; develop contract terms for new hires, promotions, and transfers; and assist international associates with expatriate assignments and related Talent & Culture matters.
    • Provide supervision and leadership to and oversee the daily workflow of the Business Partner team.
    • Act as a Brand Ambassador always and ensure brand integrity and clarity are always maintained. Model the corporate culture, vision, mission, and core values of Rosewood Hotel Group.
  • Performance Management
    • Deliver an effective Performance Management process across Rosewood Hotel Group, globally, for both properties and corporate offices.
    • Develop and enhance the performance management processes and tools (e.g., objective setting, performance evaluation and calibration, process, and results documentation, etc.).
    • Link individual and team performance results to rewards, promotions, and development opportunities.
    • Create performance frameworks (e.g., balanced scorecards, key performance indicators, etc.) to align individual and team goals with organization objectives and business results.
    • Develop and monitor performance management metrics (e.g., alignment between rating and compensation decisions, compliance with goal setting and review processes, etc.).
    • Train leaders to reinforce the importance of associate development, reward high performance, and address underperformance.
    • Provide day-to-day performance management guidance (e.g., coaching, counseling, career development, disciplinary actions).
  • Other Standard Responsibilities
    • Assist the Senior Director, Talent and Culture, APAC in providing talent & culture support to properties in the region.
    • Comply with company policies.
    • Perform other related duties as assigned.
    Critical Skills & Qualification

The ideal candidate will possess the following skills and qualifications:

  • Strategic thinking, with strong analytical, problem-solving, and organizational skills.
  • Proven project, change, and time management skills with the ability to meet deadlines.
  • Excellent written and verbal communication and presentation skills.
  • Results-driven, strong influencing, and relationship management skills with all levels of the business.
  • A resilient personality, tenacious approach, self-starter, and requires minimal supervision.
  • High personal integrity; is bold and prepared to challenge behavior inconsistent with organizational values.
  • International mindset and experience working with diverse teams and high cultural sensitivity.
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Proven project and change management leadership skills.
  • Fluency in English and Cantonese, Mandarin would be an advantage.

The successful candidate will have a Bachelor's degree in human resources or a related discipline and 7-10+ years of human resources experience, including previous business partner and performance management experience or an equivalent combination of education and/or experience.

A broad experience and know-how of Human Resources disciplines, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, and local labor laws, is required. Education and/or experience within the hospitality/luxury service industry would be an asset.

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