Membership Team Leader

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Kowloon Cricket Club Full time

We are looking for an exceptional Assistant Membership Manager to join our team at Kowloon Cricket Club.

Job Description Highlights
  • Membership Data Analysis: Conduct in-depth analysis of membership data to inform business decisions.
  • Guidance and Support: Provide expert guidance to the team on handling complex member enquiries.
  • Enhancing Member Experience: Foster positive relationships with members through effective communication and issue resolution.
  • Event Coordination: Plan and execute engaging events, including member interviews and AGMs.
  • Leading the Membership Team: Supervise and direct the daily operations of the Membership Team.
  • Processing Membership Applications: Efficiently process new member applications, resignations, and changes of particulars.
  • Maintaining Accurate Databases: Ensure up-to-date and accurate member databases.
  • Delivering Service Training: Provide comprehensive service training to the Membership Team.
  • Reporting to Senior Management: Regularly report to the Department Head of Membership Department.
Required Qualifications and Skills
  • Bachelor's degree in Public Relations, Communications, Journalism, or a related field.
  • Minimum 5 years of relevant work experience or 2 years in a senior PR, Marketing, or administrative position.
  • Proven project management, analytical, and problem-solving skills.
  • Proficient in MS Office: Excel, PowerPoint, Word, and Chinese processing.
  • Excellent writing, communication, and service skills.
  • Fluent in English, Cantonese, and Putonghua.
  • Able to work under pressure and meet deadlines.


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