Membership Team Coordinator
2 days ago
M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design, and architecture. We are seeking a skilled Membership Supervisor to join our team.
About the Role:- Provide high-quality customer service to members in the member's lounge
- Handle customer inquiries and complaints, escalating unusual situations to supervisors
- Process membership transactions, including enrollment, renewal, upgrade, and ticket conversion
- Promote members' benefits and introduce members-only events or activities
- Supervise and train ambassadors as needed
- Degree in any discipline
- At least 2 years of experience in a customer-facing environment with a high volume of visitors
- Ability to deal with challenging customers and resolve emergency situations independently
- Approachable personality with a positive attitude, excellent interpersonal skills, and good oral and written communication skills
- Availability to work at least 2 days per week, including weekends, holidays, and late evenings according to a roster
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Membership Coordinator
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Assistant Membership Services Coordinator
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