Membership Team Coordinator

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time
Job Description:

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design, and architecture. We are seeking a skilled Membership Supervisor to join our team.

About the Role:
  • Provide high-quality customer service to members in the member's lounge
  • Handle customer inquiries and complaints, escalating unusual situations to supervisors
  • Process membership transactions, including enrollment, renewal, upgrade, and ticket conversion
  • Promote members' benefits and introduce members-only events or activities
  • Supervise and train ambassadors as needed
Requirements:
  • Degree in any discipline
  • At least 2 years of experience in a customer-facing environment with a high volume of visitors
  • Ability to deal with challenging customers and resolve emergency situations independently
  • Approachable personality with a positive attitude, excellent interpersonal skills, and good oral and written communication skills
  • Availability to work at least 2 days per week, including weekends, holidays, and late evenings according to a roster


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