Part-time Membership Liaison
2 days ago
The West Kowloon Cultural District Authority is seeking a highly motivated and detail-oriented Membership Supervisor to join our team.
About the Job:The successful candidate will be responsible for performing high-quality customer service duties in the member's lounge, handling customer inquiries and complaints, processing membership transactions, promoting members' benefits, and supervising and training ambassadors.
Key Responsibilities:- Deliver exceptional customer service to members in the member's lounge
- Respond to customer inquiries and resolve complaints in a timely and professional manner
- Manage membership transactions, including enrollment, renewal, upgrade, and ticket conversion
- Promote members-only events and activities to enhance the overall member experience
- Develop and implement strategies to improve member engagement and retention
- Degree in any discipline
- At least 2 years of experience in a customer-facing environment with a high volume of visitors
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
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Part-time Supervisor
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part timeWe are seeking an experienced and customer-focused Membership Supervisor to join our team at the West Kowloon Cultural District Authority. As a key member of our customer service team, you will be responsible for handling customer inquiries and complaints, processing membership transactions, and promoting our membership programs.Key Accountabilities:Deliver...
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Part-time Team Leader
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