Part-time Membership Liaison

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time
Job Summary:

The West Kowloon Cultural District Authority is seeking a highly motivated and detail-oriented Membership Supervisor to join our team.

About the Job:

The successful candidate will be responsible for performing high-quality customer service duties in the member's lounge, handling customer inquiries and complaints, processing membership transactions, promoting members' benefits, and supervising and training ambassadors.

Key Responsibilities:
  1. Deliver exceptional customer service to members in the member's lounge
  2. Respond to customer inquiries and resolve complaints in a timely and professional manner
  3. Manage membership transactions, including enrollment, renewal, upgrade, and ticket conversion
  4. Promote members-only events and activities to enhance the overall member experience
  5. Develop and implement strategies to improve member engagement and retention
Requirements:
  • Degree in any discipline
  • At least 2 years of experience in a customer-facing environment with a high volume of visitors
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment


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