Assistant Membership Services Coordinator

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Kowloon Cricket Club Full time

We are seeking an exceptional individual for the role of Assistant Membership Manager at Kowloon Cricket Club.

Job Description
  • Prepare and Analyze Membership Reports: Develop and maintain accurate membership reports to inform business decisions.
  • Provide Guidance and Support: Offer expert guidance to the team on handling complex enquiries, ensuring consistency with company policies.
  • Enhance Member Experience: Foster positive relationships with members by addressing complaints promptly and professionally.
  • Organise Memorable Events: Plan and execute engaging events, including member interviews, AGMs, and EGMs.
  • Lead the Membership Team: Supervise and direct the daily operations of the Membership Team.
  • Process Membership Applications: Efficiently process new member applications, resignations, and changes of particulars.
  • Maintain Accurate Databases: Ensure up-to-date and accurate databases of club members.
  • Deliver Service Training: Provide comprehensive service training to the Membership Team.
  • Collaborate with Senior Management: Regularly report to the Department Head of Membership Department.
Qualifications and Skills
  • Bachelor's degree in Public Relations, Communications, Journalism, or a related field.
  • Minimum 5 years of relevant work experience or 2 years in a senior PR, Marketing, or administrative position.
  • Proven project management, analytical, and problem-solving skills.
  • Proficient in MS Office: Excel, PowerPoint, Word, and Chinese processing.
  • Exceptional writing, communication, and service skills.
  • Native fluency in English, Cantonese, and Putonghua.
  • Able to work under pressure and meet deadlines.


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