Membership Coordinator

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Part time
About M+

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in the West Kowloon area, we are one of the leading museums of modern and contemporary visual culture in the world.

The Role

We are seeking a highly skilled Membership Supervisor to join our team. As a key member of our membership services team, you will be responsible for delivering exceptional customer service and ensuring that all members have an outstanding experience at M+. Your primary responsibilities will include:

  • Providing high-quality customer service in the member's lounge;
  • Handling customer inquiries and complaints, escalating unusual situations or unresolved issues to your supervisor as necessary;
  • Processing membership transactions, such as enrollment, renewal, upgrade, and ticket conversion;
  • Proactively promoting M+ membership to guests and introducing them to our exclusive benefits;
  • Promoting members-only events and activities to increase engagement and loyalty;
  • Supervising and training ambassadors when required;
  • Performing other ad-hoc duties as needed.
About You

To succeed in this role, you will need to possess:

  • A higher diploma or above in any discipline;
  • At least 2 years of relevant experience in a customer-facing environment with a high volume of visitors, gained from retail, tourism, hospitality, or cultural-related venues;
  • Experience in dealing with challenging customers and resolving emergency situations independently;
  • An approachable personality with a positive attitude, strong interpersonal skills, and excellent communication skills;
  • Proficiency in English, Chinese, and Putonghua, with the ability to work effectively in a multilingual environment.


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