Membership Coordinator
4 days ago
M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in the West Kowloon area, we are one of the leading museums of modern and contemporary visual culture in the world.
The RoleWe are seeking a highly skilled Membership Supervisor to join our team. As a key member of our membership services team, you will be responsible for delivering exceptional customer service and ensuring that all members have an outstanding experience at M+. Your primary responsibilities will include:
- Providing high-quality customer service in the member's lounge;
- Handling customer inquiries and complaints, escalating unusual situations or unresolved issues to your supervisor as necessary;
- Processing membership transactions, such as enrollment, renewal, upgrade, and ticket conversion;
- Proactively promoting M+ membership to guests and introducing them to our exclusive benefits;
- Promoting members-only events and activities to increase engagement and loyalty;
- Supervising and training ambassadors when required;
- Performing other ad-hoc duties as needed.
To succeed in this role, you will need to possess:
- A higher diploma or above in any discipline;
- At least 2 years of relevant experience in a customer-facing environment with a high volume of visitors, gained from retail, tourism, hospitality, or cultural-related venues;
- Experience in dealing with challenging customers and resolving emergency situations independently;
- An approachable personality with a positive attitude, strong interpersonal skills, and excellent communication skills;
- Proficiency in English, Chinese, and Putonghua, with the ability to work effectively in a multilingual environment.
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