Senior Administrator Position
1 day ago
The role of Senior Administrator at Nityo Infotech is a key position in the company's service delivery chain. As a Senior Administrator, you will be responsible for administering accurately and efficiently within service level agreements for each retirement scheme.
One of your primary responsibilities will be to provide expert processing of administration work across a range of functions. You will also need to resolve complex issues beyond the skills, knowledge or authority of other team members, and serve as a reference point for other staff members for any escalated service issues.
A customer-centric focus will be required to achieve premium customer service through accurate and timely quality review of work items. Additionally, you will be responsible for training and coaching other team members for the development of their skills and acting as a role model for team members.
Key Accountabilities- Provide superior service across various services and processes
- Undertake authorizing and quality assurance (QA) of all work completed by the team to monitor quality and identify training needs to improve quality/efficiencies to the Team Leader
- Act on all work-related matters assigned by your Team Leader/Manager with excellence
- Complete assigned administration tasks within agreed service standards and quality measures including but not limited to processing, authorizing and follow-ups
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