Operations Manager, Facility Services

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Turner & Townsend Full time

Company Overview

Turner & Townsend is a renowned global consulting firm specializing in the delivery of transformational programs across the real estate, infrastructure, and natural resources sectors.

We strive to make a positive impact on the world by helping our clients achieve their goals while ensuring a return on investment.

Job Summary

We are seeking an experienced Operations Manager to lead our facility services team in Hong Kong. The successful candidate will be responsible for effective workspace experience and operations management, vendor management, and compliance management.

Key Responsibilities

  • Effective workspace experience and operations management for the market in line with CS strategy balancing performance, cost, and risk mitigation.
  • Adding value to the team and to the business by providing effective vendor management and compliance management across the portfolio for the market which covers all disciplines such as engineering, housekeeping/cleaning, maintenance and operations, sustainability, moves & changes, health & safety, small projects, workspace experience and change management, and ad-hoc FM special FM projects.
  • Review, maintain, and develop facilities management contract(s) and enhance supplier relationship(s) to support CS's partnership approach to improve performance and develop strategic recommendations and amendments.
  • Collaborate with and proactively manage stakeholders in the relevant Business, Functions, and within CS to support integrated planning, budgeting, service enhancements, and delivery for the Bank.
  • Support the implementation of the CS strategy in the market country by collaborating with internal stakeholders through good understanding of client policies and procedures.
  • Ensure overall quality of services provided meets requirements and ensure ongoing customer satisfaction with a wide range of CS services.
  • Secondary point of escalation for the business where unresolved issues are impacting or are likely to impact on the banks business.
  • Provide market back-up and support in the absence of the Senior Manager for FM.

Requirements

  • Bachelor's degree in Facility Management, Business Administration, or a related field. Advanced degree or professional certifications are highly desirable.
  • Proven experience in vendor management, preferably in a facility management or real estate setting.
  • Strong knowledge of compliance regulations and standards within the facility management industry.
  • Broad knowledge of Real Estate Supplier activities and issues faced by large corporates.
  • Sound understanding of how banks operate, key challenges faced in the operating environment.
  • Sound understanding of CNZ, sustainability, energy conservation measures, and other business applications of sustainability improvements and solutions.
  • Degree of expertise and knowledge in relation to supplier and/or technical expertise within a real estate context.
  • Role model and advocate for acting at all times in a way that complies with the Bank's code of conduct, ethics, and stance on bribery.
  • Excellent communication, negotiation, and relationship management skills.
  • Proficient in using facility management software and tools.
  • Strong problem-solving and conflict resolution skills.
  • Strong organizational, planning, and project management skills.
  • Ability to analyze complex data, identify trends, and make data-driven prepare high-level presentations and summaries for senior executives.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.

Estimated Salary Range

The estimated salary range for this position is HKD 60,000 - 80,000 per month, depending on qualifications and experience.

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