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Frontline Assistance Officer

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China The Board of Management of The Chinese Permanent Cemeteries. Full time

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Officer. In this role, you will be responsible for providing efficient and quality customer service, including handling enquiries and complaints via various channels.

You will also assist in the development, implementation, and promotion of our facilities and services. This will involve working closely with other departments to ensure seamless delivery of our services.

In addition, you will provide support to clients and members of the public on the usage of our computer systems and applications. You will also assist in reviewing and enhancing our facilities and services to meet the evolving needs of our clients.

As a key member of our team, you will be required to take up ad-hoc assignments and wear uniforms when necessary.

Working hours will be from 9:00 a.m. to 5:00 p.m., with 3 rest days in 2 weeks (on shift).