Senior Museum Operations Manager, Visitor Experience Expert
1 day ago
This exciting opportunity exists within the Hong Kong Palace Museum (HKPM), a world-class museum that showcases exquisite artefacts from Palace Museum's collections. We are seeking an experienced Senior Museum Operations Manager to oversee the overall operations of the museum, ensuring exceptional visitor experiences and fostering a positive environment for staff and visitors alike.
About the Role
We are looking for a skilled professional with around 5 years of experience in hospitality or a relevant industry, preferably with front-of-house or customer-facing operations experience in sizable venues. You will possess a strong understanding of business management principles and be able to communicate effectively with a wide range of audiences.
The successful candidate will be responsible for developing and implementing the visitor services strategy, coordinating tours, and supervising a team of frontline staff. They will also work closely with other departments to deliver excellent visitor experiences, including managing budgets, preparing operational procedures, and supporting training initiatives.
Key Responsibilities
- Oversee the overall operations of the museum, ensuring compliance with established protocols.
- Develop and implement visitor services strategies in collaboration with stakeholders.
- Coordinate tours and act as a museum tour host, introducing museum features to visitors.
- Supervise a team of frontline staff, providing guidance and support to ensure exceptional visitor experiences.
- Collaborate with other departments to deliver excellent visitor experiences, including budget management and operational procedure preparation.
Requirements
To succeed in this role, you should have a recognised university degree in business management, marketing, or a related field. Your experience in the hospitality sector or other relevant industry is essential, along with your proven ability to communicate effectively with diverse audiences. A positive attitude, flexibility, and adaptability to change are also highly valued.
A competitive salary of HKD 80,000 - HKD 120,000 per annum is on offer, depending on qualifications and experience. If you are passionate about delivering exceptional visitor experiences and are eager to join a dynamic team, please submit your application with a detailed CV.
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