Operations Manager, Venue Experience Specialist
3 days ago
As Operations Manager, you will be responsible for overseeing the overall operations of the museum, ensuring that all events and activities are executed smoothly and efficiently. This includes supporting the supervisor in developing and implementing the venue operations strategy, communicating with relevant parties to ensure event owner requests are met.
You will also supervise a team of frontline staff, working with museum professionals, counterparts, and external business partners to provide exceptional service and maintain a world-class venue operation at all times. This role requires excellent communication and interpersonal skills, as well as the ability to lead and influence cross-functional departments.
Requirements- Possess a recognised university degree in property management, facilities management, building services, or equivalent.
- Have around 5 years of relevant experience in property/facilities management or other relevant industry, with 2 years at supervisory level.
- Possess proven front-of-house or customer-facing operations experience, preferably in sizable venues.
- Be flexible, adaptive to change, creative, and presentable.
- Possess a positive and can-do attitude with good problem-solving skills, good analytical ability, and the ability to multi-task and work under high pressure.
The West Kowloon Cultural District Authority is a dedicated institution that showcases exquisite artefacts from Palace Museum's collections and collaborates with other museums in research, exhibitions, education, and public programmes. The authority comprises 7,800 square metres of gallery space for standing and special exhibitions on Palace Museum's collections of paintings, calligraphy, antiquities, and historical objects, as well as thematic displays on world cultures and civilisations.
What We OfferThis is an exceptional opportunity to join a dynamic team and contribute to the success of a world-class cultural institution. As Operations Manager, you will have the chance to develop your leadership skills, work with a talented team, and be part of a prestigious organisation. Additionally, this role offers a competitive salary, estimated to be HKD 55,000 - HKD 65,000 per month, depending on experience.
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