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Product Operations Associate

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time
Product Operations Role at Crypto.com

Crypto.com is looking for a skilled Product Operations professional to support the delivery of high-quality product offerings across all our platforms. As a member of our team, you will work closely with cross-functional teams to identify and resolve blockers, optimize workflows, and improve release efficiency.

Key Responsibilities:
  • Coordinate the release of diverse Crypto.com product offerings
  • Collaborate with stakeholders to gather requirements for release execution
  • Implement standard operating procedures to ensure error-free implementation of changes
  • Identify and recommend solutions to operational process bottlenecks
  • Drive improvements to existing workflows and tools to enhance release efficiency
  • Coordinate with cross-functional teams to prioritize and spec out product issues
  • Manage release timelines to meet management and team expectations
  • Review escalated customer service issues and follow up with stakeholders
Requirements:
  • Ability to collaborate effectively with people at all levels
  • High attention to detail and personal quality standards
  • Determination to troubleshoot problems and drive positive changes
  • Willingness to take on new challenges and learn
  • Excellent interpersonal, communication, organization, and prioritization skills
  • Familiarity with spreadsheets and basic data tracking tools
  • An analytical and data-driven work style
About Crypto.com:

Crypto.com is a global cryptocurrency platform serving over 80 million customers. Our vision is to accelerate the adoption of cryptocurrency through innovation and empower the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

We are an equal opportunities employer committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. We value diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.