Product Operations Coordinator for Crypto Assets

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

Establish a successful career in crypto operations with Crypto.com, the world's fastest-growing global cryptocurrency platform. Our team is dedicated to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs.

About the Role

We are seeking a highly motivated Product Operations Associate to join our team in ensuring the success of delivering high-quality product offerings across all our platforms. As a key member of the project management and delivery team, you will play a vital role in tackling blockers, managing timelines, and enhancing existing workflows and tools to achieve release efficiency across all products launch.

Responsibilities
  1. Coordinate the release of diverse Crypto.com product offerings, working closely with various stakeholders to gather all requirements for release execution.
  2. Implement standard operating procedures (SOP) with diligence to ensure error-free implementation of changes.
  3. Identify blockers and bottlenecks of existing operational processes and recommend solutions and enhancements.
  4. Drive and implement improvements to existing workflows and tools to enhance release efficiency across all products.
  5. Coordinate with cross-functional teams to prioritize and spec out product issues.
  6. Manage release timelines that meet management and team expectations.
  7. Review escalated issues from customer service and follow up with appropriate stakeholders.
Requirements
  • Able to collaborate well with people at all levels, possessing excellent interpersonal, communication, organization, and prioritization skills.
  • High attention to detail and personal quality standards, with a determined approach to troubleshooting problems and driving positive changes.
  • Willingness to take on new challenges and eager to learn, with a strong analytical and data-driven work style preferred.
  • Familiarity with spreadsheets and basic data tracking tools.
What We Offer

Competitive salary: $85,000 per year
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including birthday and work anniversary days
Work Flexibility Adoption, with flexi-work hour and hybrid or remote set-up options
Aspire career alternatives through our internal mobility program, offering employees a diverse scope of opportunities.
Crypto.com Visa card provided upon joining

About Us

Founded in 2016, Crypto.com serves more than 80 million customers worldwide. Our vision is simple: Cryptocurrency in Every WalletTM. Built on a foundation of security, privacy, and compliance, we are committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Crypto.com is an equal opportunities employer, committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. We value diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.



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