Cabin Crew Operations Coordinator
3 weeks ago
The Cabin Crew Operations Coordinator plays a vital role in supporting the Cabin Crew in various aspects of their operations. This includes ensuring accurate reimbursement, managing cabin reports, and maintaining the stability of operational systems.
Key ResponsibilitiesCrew Allowances- Manage crew allowances reimbursements, including hotel, transport, disruption, USPP, clothing, and other expenses.
- Ensure timely and accurate reimbursement of crew members.
- Review and manage cabin reports received from the relevant sections/departments.
- Communicate with crew members, Cabin Crew Service Excellence team, or other parties as required.
- Ensure operational systems, such as Flight Journal System, sign in/out System, and TARS, are functioning properly for crew members.
- Review feedback from crew and admin teams, recommend enhancements, and coordinate with IT on defects and new features.
- Provide immediate support for critical response situations, such as ad hoc, disruption, or crew injury.
- Analyze and prepare management reports for allowances reimbursements, discrepancies, cabin reports, and other operational metrics.
- Support the Cabin Crew Briefing Office and uphold internal service standards for BO to crew members, pre/post-flight document handling, and administration of operational statistics.
- Support the Manager and Assistant Manager Operations and carry out other relevant duties or projects as required.
- Deputize Assistant Manager Operations in their absence.
- Tertiary education.
- 2-3 years of experience in crew operations, inflight service, or related fields.
- Sound knowledge of crew operational environment and standards (safety, services, etc.) and good knowledge of rosters, FTLs, etc.
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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