Relationship Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

A Career with Hang Seng Bank

Hang Seng is committed to delivering exceptional service excellence. Our people are our most valuable asset, playing a vital role in enhancing our performance for customers and providing best-in-class products and services.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been consistently ranked as one of the best phone banking service providers. Our team strives to provide professional services for a wide range of banking products to address customers' diverse needs.

We are seeking high-calibre professionals to join our Relationship Management Team as Relationship Manager.

Key Responsibilities:

  • Manage relationships with our Prestige clients
  • Acquire, develop, and retain relationships with a portfolio of Prestige clients
  • Help clients articulate their needs and deliver to exceed client expectations
  • Know clients on a personal and professional level to understand their short and long-term financial goals
  • Provide financial advice leading to highly individualized strategies aimed at wealth creation and capital preservation
  • Achieve agreed key performance indicator objectives and profit growth through the development of existing and new Prestige client relationships
  • Increase client loyalty by meeting their needs directly or through effective collaboration with internal business partners
  • Develop a strong team culture and build a sense of team spirit to increase team loyalty to the Bank
  • Understand and adhere to compliance
  • Maintain operational integrity required by HASE and adhere to the Business Principles and Values of HASE

Requirements:

  • University-level education, preferably in finance, business, or a related discipline
  • Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1, 7, 8) are mandatory
  • Experience in client-facing environments with excellent relationship-building capabilities
  • Strong sales and customer orientation, with good communication and interpersonal skills
  • High level of customer-centricity mindset with dedication to delivering exceptional quality services
  • Good understanding and strong interest in the financial markets
  • Mature and independent mindset, able to work effectively under pressure
  • Strong commercial orientation with acute interpersonal skills
  • Fluency in Cantonese and English, with additional languages an advantage

Visit our website to receive the latest information about our career opportunities in Hang Seng Hong Kong.


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