Service Management Professional

5 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time
Service Management Professional

We are looking for a highly skilled Service Management Professional to join our team at Classy Wheeler Limited.

About the Role

  • Deliver quality services and improve the customer experience.
  • Build and maintain strong relationships with key customers.
  • Act as a single point of contact for escalated operations matters.
  • Oversee day-to-day fault management for critical incidents.
  • Provide regular updates and ensure timely resolution for critical incidents.

Key Responsibilities

  1. Conduct monthly network performance reviews.
  2. Develop improvement plans for prolonged outages and faults.
  3. Achieve high standards of customer service.
  4. Retain the customer base with a stable network.

Requirements

  • Degree in Computer Science, Information Technology, or related field.
  • Five years of experience in IT Service Management.
  • ITIL Service Delivery Certification is essential.
  • Experience in creating and managing service processes.
  • Knowledge of ITIL and/or ISO.
  • Lean Six Sigma (Yellow Belt) certification.
  • CCNA certification.


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