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E-commerce and Client Services Representative

1 week ago

Hong Kong Island, Hong Kong SAR China Projob21 Ltd. Full time

E-commerce and Client Services Representative

About Our Team

We are a dedicated team at Projob21 Ltd., representing one of the world's most respected luxury brands. We are looking for an experienced E-commerce and Client Services Representative to join our Shanghai-based team.

Key Responsibilities
  • Develop and maintain strong relationships with VIP clients in the GBA markets
  • Provide high-quality services to customers, responding to their enquiries in a timely manner
  • Work closely with colleagues to address customer complaints and concerns
  • Prepare and submit regular evaluation reports
  • Participate in ad hoc projects as required
Requirements
  • University degree with 3 years of experience in customer-facing roles
  • Excellent interpersonal and communication skills
  • Fluency in English and Cantonese
  • Ability to work effectively in a team environment