Brand Ambassador

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie & Fitch Co. Full time
Abercrombie & Fitch Co. is a leading, global specialty retailer of apparel and accessories for men, women, and kids through five renowned brands. We are committed to making every day feel as exceptional as the start of a long weekend. Our iconic brand was born in 1892 and aims to provide products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style.

The Brand Representative associate is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident, and highly social behaviors on the sales floor that translate into closing the sale.

We believe that our stores should be welcoming, inclusive, and diverse. As a Brand Representative, you will create an excellent customer service experience by greeting all customers in store with a friendly and positive tone and body language. You will uphold our culture and values, brand purpose, and show respect during every interaction with associates and customers. Additionally, you will comfortably share our seasonal products, make recommendations, and explain the value behind items by sharing with customers the quality details, fit, and fabric that differentiate our product.

We offer various mental health resources, including Associates Assistant Program, headspace, CARORRT, and associate resource groups. Our culture is inclusive, warm, and authentic. We value individual differences and inspire, support, and encourage you to be the best you can be. We put the customer at the center of everything we do.
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