Senior IT Account Manager Lead

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Peoplebank Full time
About the Role

The successful candidate will be responsible for acting as the primary technical point of contact for our largest high-value partners/merchants, addressing any technical challenges or payment questions that may arise.

Key Responsibilities:
  • Oversee and coordinate implementations and provide consultative integration guidance for our partners/merchants.
  • Support in pitching value-add products and functionalities to partner's/merchant's business.
  • Proactively suggest business opportunities for partner/merchant and create win-win business models.
  • Own production issues end-to-end from escalation to resolution and client communication.
  • Champion product enhancement requests with our cross-functional teams.
  • Lead product trainings and perform merchant business reviews as needed.
  • Engage directly with partners/merchants in meetings.
  • Aggregate key business inputs from client engagements to help track business requirements.


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