Desktop Support Specialist

7 days ago


Hong Kong Island, Hong Kong SAR China Stefanini North America and APAC Full time

At Stefanini North America and APAC, we are seeking a skilled Desktop Support Specialist to join our team. This is an exciting opportunity for someone who enjoys providing technical assistance and resolving complex issues.

About the Job

The successful candidate will be responsible for providing top-notch support to our clients, including desktop/laptop tech support, Windows operating system support, and IMAC support. You will work closely with our team to maintain system configurations, document processes, and track customer incidents.

To succeed in this role, you must have excellent problem-solving skills, be able to work independently, and possess strong communication skills. Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers, and PC hardware is essential.

Key Responsibilities
  • Provide expert-level technical support to clients
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests
  • Troubleshoot and resolve hardware and software issues
Requirements
  • Bachelor's degree in Computer Science or related field (required)
  • Experience supporting remote facilities and users (required)
  • Able to uphold a positive attitude at all times (required)
  • Excellent verbal and written communication skills (required)


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