Senior desktop support

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Group, Inc. Full time

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Job Description: This role encompasses Level 2 End User and Windows system support and requires knowledge of Desktop Virtualization. You will be responsible for maintaining, troubleshooting, and supporting issues related to the VMware VDI system and Windows Desktops. You will also work with senior team members to support VMware Windows Server Infrastructure. You will provide 1st and 2nd level End User Computing (EUC) support, application installations and support for all Regional employees. You will participate in the Root Cause Analysis (RCA) process for all VMware & Windows problems. Key Technical Skills & Competencies (Must Have)3 to 5 years of knowledge of Windows Server 2012 – 2019 operating systems5 to 10 years of experience supporting Windows Desktop/Server Operating Systems3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image3 to 5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support.5 to 10 years of experience working with Dell Desktop line of hardware3 to 5 years of working knowledge of HP server hardware3 to 5 years of experience with Office 365 user management Understanding of TCP/IP, Subnetting, Routing and SMTP concepts. Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus; some will be required within a year of joining IBKR. Non-Technical Skills Strong Client service and professional client-facing skills Excellent verbal and written communication skills Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills. Strong time management and organizational skills and ability to meet project deadlines Ability to work autonomously and as part of a global Windows team A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services). Key Technical Skills & Competencies (Nice to Have)Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)Working knowledge large-scale MDM solutions (MS Intune, Mobile Iron, etc.) is a plus Experience with Power Shell is a plus. Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment. Company Benefits & Perks Competitive Salary, annual performance-based bonus and stock grant Excellent health and welfare benefits, including medical, dental, specialist and in-patient Competitive package of Annual Leave Daily lunch is ordered in-house with a fully stocked kitchen Modern offices with multi-monitor setups Unique opportunity to gain exposure to global financial products, markets and clientele Opportunities for career progression and job scope expansion in a global company with a growing local presence Apply for this job* indicates a required field First Name *Last Name *Preferred First Name Email *Phone Resume/CVEnter manually Accepted file types: pdf, doc, docx, txt, rtf Linked In Profile Website Privacy Disclosure *Statement of Acknowledgement Interactive Brokers ("IBKR") is committed to protecting the privacy of its users. 1. Aggregate Information about Visitors. We collect information on a general and aggregate basis, such as IP addresses, in order to analyse the performance of our sites. This data is used completely anonymously in order to determine the number of people who visit our sites and the most frequently used sections of our sites. This enables us to continually update and refine our sites to ensure it provides you with a successful experience. 2. Information about Users. When registering you are requested to enter certain information about yourself. This information forms the basis for any job application. 3. Your Online CV and Job Application. The details of your job application, covering letter, CV and academic results and any other information will not be viewed by anyone except IBKR and any third party service providers used by IBKR for its hiring processes. 4. Information Management. You can edit any information entered at any time before your job application is submitted. This includes contact details, email address, job application information and password. However, once a job application has been sent, that specific job application cannot be altered. You have certain rights to see and correct data held about you. Please refer to the IBKR Group Privacy Policy on our website. 5. Security. The security of our system is very important to us and we work hard on it. However, please note that no data transmission over the Internet is 100% secure.#J-18808-Ljbffr

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