IT Infrastructure Support Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY Full time
Job Description

The IT Desktop and Network Support Dispatch South Korea role at BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY involves providing top-notch technical support for desktops, printers, laptops, and other computer peripherals. As a key member of our team, you will be responsible for installing, troubleshooting, and fixing hardware problems as well as desktop applications.

Responsibilities:

  • Basic knowledge of enterprise LAN and WAN setups and concepts is essential to perform smart hand activities under instruction-based activities at sites and from Remote Team.
  • You will have the ability to lift/move computer equipment weighing up to 50Lbs.
  • Expertise in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS is required.
  • Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP is necessary.
  • Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels, is required under 'Smart Hands' capability.
  • Troubleshooting issues with systems and networks using good deductive reasoning skill and resolving issues related to end-user network cabling are essential.

Requirements:

  • Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals is required.
  • Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others is necessary.
  • Excellent written and oral communications skills with clients and management as well as people skills are essential.
  • Ability to work with deadlines and complete tasks on time is required. Taking proactive ownership and working with a sense of urgency is crucial.
  • Bilingual (English & Local B2) is required.
  • Experience of ticketing tools (ServiceNow / Remedy etc.) is an additional advantage.


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