Desktop Support Specialist
1 week ago
Job Overview
This role encompasses Level 2 End User and Windows system support, requiring knowledge of Desktop Virtualization.
You will be responsible for maintaining, troubleshooting, and supporting issues related to the VMware VDI system and Windows Desktops.
You will work with senior team members to support VMware Windows Server Infrastructure.
Key Responsibilities:
- Provide 1st and 2nd level End User Computing (EUC) support
- Install and support applications for all Regional employees
- Participate in Root Cause Analysis (RCA) process for all VMware & Windows problems
Requirements:
Must Have- 3 to 5 years of knowledge of Windows Server 2012 – 2019 operating systems
- 5 to 10 years of experience supporting Windows Desktop/Server Operating Systems
- 3 to 5 years of experience implementing and maintaining Windows Desktop / VDI Image
- 3 to 5 years of experience supporting VMware Horizon View App Volumes in a VDI environment and End User support
- 5 to 10 years of experience working with Dell Desktop line of hardware
- 3 to 5 years of working knowledge of HP server hardware
- Understanding of TCP/IP, Subnetting, Routing and SMTP concepts
- Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus; some may be required within a year of joining Interactive Brokers Group, Inc.
- Working knowledge of Windows and 3rd party Patch Management technologies (Shavlik, Manage Engine, etc.)
- Experience with Power Shell is a plus
- Working experience with Active Directory / DHCP / DNS / Group Policy in a distributed environment
Company Benefits & Perks
- Competitive salary and performance-based bonus
- Excellent health and welfare benefits
- Annual leave package
- Daily lunch provided
- Modern offices with multi-monitor setups
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion
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