Desktop Support Engineer

2 weeks ago


Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full time

SW8639 | 16 Apr 2024

Position: Desktop Support Engineer (18-25K)

Responsibilities:
  • Provide technical support for internal users on: Desktop Software, MS Windows, O365, Office, Outlook.
  • Support conference room AV equipment or video conference tools.
  • Communicate effectively with end users and other support parties.
  • Handle escalation and complaints under general End User Support cases.
  • Work independently.
  • Provide installation, maintenance, move, and change of deskside services to end users.
  • Troubleshoot IT-related issues and report to line manager or supervisor.
Qualifications:
  • At least 1 year of experience in end user support.
  • Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.
  • Fluency in Chinese, English, and Mandarin (spoken and written) is essential.
Benefits:
  • Salary: 18-25K depending on experience.
  • 10-20 Days Annual Leave.
  • 5-day Work Week.
  • Medical Plan.
  • Friendly and Energetic Working Environment.
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