Desktop / IT Support Specialist

3 weeks ago


Hong Kong Island, Hong Kong SAR China TECEZE Full time

A Desktop Support Engineer to provide technical assistance, including hardware/software troubleshooting, Microsoft Office support, and first-level support for email, voice, remote access, and multimedia systems.

Responsibilities:

  • Provide technical support for desktops, VDIs, laptops, and peripherals.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Assist users with application installation and remote troubleshooting.
  • Support Active Directory, Group Policy, and security best practices.
  • Manage IT equipment relocation and inventory tracking.
  • Collaborate with IT teams on projects and provide user training.

Minimum Requirements:

  • 5+ years of desktop support experience.
  • Proficiency in Windows OS, Office 365, Active Directory, and basic networking.
  • Experience with PC hardware, printers, and scanners.
  • Strong troubleshooting, communication, and multitasking skills.
  • Financial services experience and virtualization knowledge (VMware, Citrix) are a plus.
  • On-call/weekend support may be required.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Computer and Network Security and IT Services and IT Consulting

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