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Desktop Services Technician

3 weeks ago

Hong Kong Island, Hong Kong SAR China Hexaware Technologies Full time
Company Overview:
Hexaware Technologies is a global leader in IT services, offering innovative solutions to drive business success. Our team of experts provides unparalleled technical expertise, strategic guidance, and operational support to ensure our clients stay ahead of the curve.

Job Summary:
This role involves providing top-notch technical assistance to users, leveraging strong analytical and problem-solving skills to resolve complex issues efficiently. Key qualifications include experience in IT desktop support, proficiency in MS Windows and Office365, and excellent communication skills.

Responsibilities:
* Troubleshoot and resolve hardware and software problems
* Install/configure patches and applications
* Provide clear step-by-step instructions for complex tasks
* Collaborate with cross-functional teams to deliver high-quality solutions

Qualifications:
* 4+ years of experience in IT desktop support
* Proficiency in MS Windows and Office365 suite
* Strong technical problem-solving skills and excellent communication abilities