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Deputy Branch Manager
1 week ago
We are seeking an experienced professional to join our team as a Branch Operations Supervisor. In this role, you will be responsible for overseeing the day-to-day operations of our branch, ensuring that all activities are carried out in accordance with established policies and procedures.
Key Responsibilities:
- Supervise and support counter service staff to maintain high levels of customer satisfaction and operational efficiency;
- Work closely with branch managers to develop and implement effective branch strategies;
- Monitor and analyze daily branch transactions to identify areas for improvement;
- Provide excellent customer service by responding to queries and resolving issues promptly and professionally;
- Act as a liaison between the branch and other departments to facilitate communication and coordination;
- Contribute to the ongoing improvement of branch operations by gathering feedback from colleagues and customers.
To succeed in this role, you will need:
- A diploma or higher qualification, preferably in a relevant field such as banking or finance;
- At least 2 years of relevant banking experience, with a strong understanding of banking operations and policies;
- Excellent communication and interpersonal skills, with a good command of English, Chinese, and Putonghua;
- The ability to work independently and as part of a team, with a flexible and adaptable approach.